Privacy
Privacy notice.
How we handle the personal information you share with us through this website — plainly stated, with nothing buried in the small print.
About this notice
This notice explains what personal information Eagle Mabati Company collects when you use this website, why we collect it, who we share it with and the rights you have over it. It applies to this website only — the official home of Eagle Mabati on the internet. It covers the enquiries you send us through the contact and quote forms, and the records we keep of them.
We are part of The Eagle Group Company, and we operate alongside our sister businesses Eagle Concrete & Machineries and Cabro City. How the three of us share information is explained under "Who sees your information" below.
Who we are
For the purposes of this notice, the controller of your personal information is:
Eagle Mabati Company Along Thika Road, Nairobi (close to EABL) Phone: 0793 44 44 00 Email: info@eaglemabati.co.ke
Information we collect
What you give us
When you send an enquiry through this website, you give us your name, your email address and, if you choose to provide them, your phone number and your company or organisation name. You also give us the message itself, your request type (for example a quotation, product information, stock availability, dealership or something else), and the roofing product or colour you were looking at, if you selected one.
What we record automatically
With every enquiry we keep a technical record: the page the enquiry was sent from, the date and time it was sent, the internet address (IP address) and browser type of the device that sent it, and two anti-spam checks we run on the form (a hidden field that should stay empty, and the time you took to complete the form).
What we never collect
We do not ask for payment details on this website, and we do not collect them. We do not collect identification documents, and we do not deliberately collect information from children. If you send us sensitive personal information in a message, please only share what is necessary for us to answer your enquiry.
Why we use your information
- To answer your enquiry and to prepare the quotation you asked for.
- To contact you about the products, colours or project you asked about.
- To keep a record of the enquiry for our sales team, so that whoever you speak to knows what was discussed.
- To protect the website and the enquiry forms from spam, bots and abuse.
- To fix problems with the website and keep it secure and working for visitors.
We use this information because we need it to answer you and to serve the order or quotation you ask for, and because we have a legitimate interest in keeping our website safe and our records accurate. We do not use your information for automated decisions that affect you, and we do not use it to build advertising profiles.
We do not sell your information, and we do not share it with third parties for their own marketing.
Who sees your information
Your enquiry is seen by our sales team, and by the people in our business who need it to answer you or to deliver what you ordered. When your enquiry relates to the work of a sister business — for example asphalt or paving — we may pass the relevant enquiry to that business so that they can serve you, and we will tell you if we do.
An enquiry you send through this website is also delivered to our sales email inbox by our email service provider, which processes it on our behalf. We do not otherwise share your information outside our group, except where the law requires it, for example at the lawful request of a court or regulator.
Cookies
This website sets two small cookies, both strictly necessary for the site to work: a session cookie, which keeps your visit working while you move between pages and lets our forms carry a security token, and a companion cookie that protects forms against cross-site request forgery. Both are removed when you close your browser or shortly after your visit ends.
We do not set advertising cookies, and we do not run advertising trackers on this site. If we ever add analytics or embedded social media feeds, we will update this notice before that happens.
How we protect your information
Enquiries travel over an encrypted connection and are stored in our systems with access limited to the people who need it. We use anti-spam and anti-abuse measures on our forms. No website can promise perfect security, but we review and improve our measures as our systems change.
How long we keep it
We keep enquiry records for as long as we need them to answer you and, where the enquiry leads to a quotation or sale, for as long as we keep records of that quotation or sale. Records that go nowhere — spam, bots and abandoned attempts — are removed periodically. You can ask us to delete your enquiry at any time, and we will do so unless the law requires us to keep it.
Your rights
Kenyan law (the Data Protection Act, 2019) gives you rights over the personal information we hold about you. Specifically, you may:
- Ask us for a copy of the information we hold about you, and what we do with it.
- Ask us to correct information that is wrong or out of date.
- Ask us to delete information we hold about you.
- Object to our use of the information, or withdraw your consent where our use depends on it.
- Ask us how to complain about our handling of your information.
To use any of these rights, contact us on info@eaglemabati.co.ke or call 0793 44 44 00. We will confirm what we hold and act on your request within a reasonable time. If we decline to act, we will tell you why.
If you are not happy with how we handle your information, you may also complain to the Office of the Data Protection Commissioner, the Kenyan regulator for data protection.
Other websites
Our pages link to the pages of our sister businesses and to our official notice, and we carry The Eagle Group Company website in the footer. This notice covers this website only; please read the notices on those sites when you visit them. Be sure any website that claims to be Eagle Mabati is really ours — see the official notice before you make any payment.
Changes to this notice
We may update this notice as our website and our practices change. The latest version is always on this page, and the "last updated" date below tells you when it changed.
Questions
If anything here is unclear, ask us before you share anything. Contact info@eaglemabati.co.ke or call 0793 44 44 00.
Last updated: November 2026.
Talk to our team
A question about your information?
Contact our team and we will tell you what we hold and how to have it removed.